Buy Buy Cart

At Buy Buy Cart, we value the trust placed in us by our customers, distributors, vendors, and business partners. Protecting personal and business-related information is a core part of our commitment to ethical FMCG operations and responsible corporate conduct. This Privacy Policy explains in detail how Buy Buy Cart collects, uses, stores, processes, shares, and safeguards information obtained through our retail, wholesale, distribution, logistics, digital platforms, and allied FMCG operations.

By accessing our website, placing orders, engaging with our sales channels, or availing our services in any manner, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are advised to discontinue use of our platforms and services.

This Policy has been drafted in compliance with applicable Indian laws, including the Information Technology Act, 2000, and relevant data protection rules, while also reflecting industry best practices followed in the FMCG sector.

1. Information We Collect

To efficiently manage FMCG operations, supply chains, customer relationships, and service delivery, Buy Buy Cart collects both personally identifiable information (PII) and non-personally identifiable information (Non-PII). The nature of information collected depends on the manner in which you interact with us.

1. Personally Identifiable Information (PII)

We may collect personal and business-related information when you voluntarily provide it during transactions, registrations, inquiries, or contractual engagements. This may include, but is not limited to:

1. Full Name and Business Name: Used for identification, invoicing, order processing, distributor onboarding, and contractual documentation.
2. Contact Details: Including mobile number and email address, required for order confirmations, delivery coordination, customer support, and official communication.
3. Billing and Delivery Address: Necessary for accurate dispatch of FMCG products, logistics planning, taxation, and statutory compliance.
4. Government-Issued Identification (where applicable): Such as GST details, PAN, or other regulatory identifiers required for distributor, retailer, or vendor onboarding.
5. Payment-Related Information: Limited transaction details required to process payments through authorized banking channels and third-party payment gateways. Buy Buy Cart does not store sensitive card or banking credentials.

We ensure that information collected is relevant, necessary, and proportionate to the purpose for which it is required.

• Non-Personally Identifiable Information (Non-PII)

In addition to PII, we collect certain technical and usage-related data that does not directly identify individuals but helps us improve our services and operational efficiency. This may include:

1. Device Information: Such as device type, operating system, and browser details used to access our digital platforms.
2. IP Address and Location Data: Used for security monitoring, fraud prevention, and regional demand analysis.
3. Cookies and Tracking Data: To remember user preferences, login sessions, cart details, and improve platform usability.
4. Operational Analytics: Including order frequency, product demand trends, supply chain efficiency metrics, and user navigation patterns.

This data enables Buy Buy Cart to optimize FMCG supply chains, improve inventory planning, and enhance customer experience.

• How We Use Your Information

Buy Buy Cart uses collected information strictly for legitimate business purposes aligned with FMCG operations. These include:

1. Order Processing and Fulfilment: Ensuring accurate order confirmation, packaging, dispatch, and delivery of goods.
2. Customer and Partner Support: Addressing queries, resolving complaints, managing returns, and ensuring service satisfaction.
3. Business Operations: Distributor and vendor onboarding, compliance checks, inventory coordination, and logistics management.
4. Personalization and Recommendations: Offering relevant product suggestions, bulk purchase options, and promotional schemes.
5. Communication: Sending transactional updates, policy notices, operational alerts, and marketing communications subject to consent.
6. Legal and Regulatory Compliance: Meeting obligations under tax laws, consumer protection regulations, and contractual requirements.

Your information is never used for purposes unrelated to FMCG operations without your explicit consent.

• Cookies and Tracking Technologies

Buy Buy Cart uses cookies and similar technologies to enhance digital interactions and operational efficiency.

1. Functional Cookies: Enable essential platform features such as login authentication and cart management.
2. Analytical Cookies: Help us analyze platform usage, demand patterns, and service performance.
3. Promotional Cookies: Allow us to display relevant offers, discounts, and product campaigns.

Users may control cookie preferences through browser settings; however, disabling cookies may limit certain functionalities.

• Information Sharing and Disclosure

Buy Buy Cart does not sell or trade personal information. Information may be shared only under the following circumstances:

1. Operational Necessity: With logistics partners, warehouses, and service providers strictly for order fulfilment.

• Payment Processing: With authorized banks and payment gateways to complete transactions securely.
• Legal Obligations: When required by law, court orders, regulatory authorities, or governmental agencies.
• Business Protection: To prevent fraud, misuse of services, or activities harmful to Buy Buy Cart, customers, or partners.
• Aggregated Business Insights: Non-identifiable data may be shared for market analysis and strategic planning.
• Brand and Marketing Use: Buy Buy Cart may use business names, logos, testimonials, or feedback for promotional purposes unless expressly objected to in writing.
• Data Security

We implement robust administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, or disclosure. These include:

1. Secure servers and restricted system access
2. Encrypted payment transactions
3. Internal confidentiality protocols for employees
4. Continuous monitoring and risk assessment

While we take all reasonable precautions, users acknowledge that no digital system can be completely secure.

• Data Retention

Information is retained only for as long as necessary to fulfil business, legal, and operational purposes. Once no longer required, data is securely deleted or anonymized.

• Your Rights

You have the right to:

1. Request access to personal data held by us
2. Seek correction of inaccurate information
3. Request deletion, subject to legal obligations
4. Opt-out of promotional communications
5. Request data portability where applicable
6. Requests will be addressed within reasonable timelines as prescribed by law.

• Third-Party Services

Our platforms may integrate with third-party service providers such as logistics partners, payment gateways, and analytics tools. Buy Buy Cart is not responsible for their independent privacy practices, and users are encouraged to review their respective policies.

• Children’s Privacy

Buy Buy Cart does not knowingly collect information from individuals below 18 years of age. Any such data discovered inadvertently will be promptly deleted.

1. Email and SMS Communication

We may send:

1. Transactional Messages: Order confirmations, delivery updates, invoices, and service notifications.
2. Promotional Messages: Product launches, offers, bulk schemes, and FMCG trade promotions.

Users may unsubscribe from promotional communications at any time without affecting essential transactional messages.

1. Withdrawal of Consent

You may withdraw consent for data processing by contacting us in writing. Withdrawal may limit access to certain services. Information required under law may still be retained.

1. Changes to This Privacy Policy

Buy Buy Cart reserves the right to update this Privacy Policy to reflect changes in business practices, technology, or legal requirements. Updated versions will be made available through official channels.

1. Grievance Redressal

In accordance with applicable Indian laws, Buy Buy Cart has designated a Grievance Officer to address concerns relating to data protection and privacy practices. Complaints may be submitted through official communication channels, and will be resolved in a timely and transparent manner.