Buy Buy Cart
These Terms and Conditions (“Terms”) govern the access to, use of, and transactions carried out on the Buy Buy Cart platform, including its website, mobile applications, sales channels, and allied services (collectively, the “Platform”). These Terms are framed with reference to prevailing industry practices followed by delivery and quick-commerce platforms and are adapted to the specific marketplace and logistics-facilitation model of Buy Buy Cart.
By accessing, browsing, registering on, or placing an order through Buy Buy Cart, the user/customer/vendor/store/distributor (“User”) acknowledges that they have read, understood, and agreed to be bound by these Terms, along with the Privacy Policy and Shipping and Delivery Policy of Buy Buy Cart. If the User does not agree to these Terms, they must refrain from using the Platform.
- Nature of Platform and Role of Buy Buy Cart
Buy Buy Cart operates as a technology-enabled marketplace and supply-chain facilitation platform designed to connect customers with independent FMCG stores, sellers, distributors, vendors, and logistics partners. The Platform primarily provides digital infrastructure, order management systems, and logistical coordination tools that enable Users to discover products, place orders, and receive deliveries in an efficient manner.
Buy Buy Cart acts solely as an intermediary and facilitator and does not, except where expressly stated in writing, manufacture, process, package, store, own, or directly sell any products listed on the Platform. All products made available through the Platform are listed, supplied, invoiced, and fulfilled by third-party Stores operating independently of Buy Buy Cart.
The contractual relationship for the sale and purchase of goods exists solely between the User and the concerned Store. Buy Buy Cart does not assume the role of seller, retailer, reseller, distributor, or agent for such transactions and expressly disclaims any responsibility arising out of the quality, quantity, legality, safety, or suitability of the goods supplied.
- Eligibility and User Representations
By accessing or using the Platform, the User represents and warrants that they are legally competent to enter into binding contracts under applicable Indian laws and that they are not barred from transacting under any law, regulation, or court order.
The User further represents that all information provided during registration, order placement, or communications with Buy Buy Cart or Stores, including personal, business, and delivery-related details, is true, accurate, current, and complete. The User agrees to promptly update such information in case of any change.
Buy Buy Cart reserves the right to verify User information at any stage and may suspend, restrict, or terminate access to the Platform if any information is found to be false, misleading, incomplete, or in violation of these Terms or applicable laws, without incurring any liability.
- Account Registration and Security
Certain features and services of the Platform may require the User to register, create an account, or provide identifying information. The User is solely responsible for maintaining the confidentiality of account credentials, including usernames, passwords, OTPs, and other authentication details.
All activities carried out through a User’s account shall be deemed to have been undertaken by the User themselves. Buy Buy Cart shall not be liable for any loss, damage, or unauthorized transactions resulting from misuse of credentials, failure to log out, sharing of login details, or negligence on the part of the User.
The User agrees to immediately notify Buy Buy Cart of any unauthorized use or security breach relating to their account. Buy Buy Cart reserves the right to suspend or disable accounts suspected of misuse or security compromise.
- Product Listings, Pricing, and Availability
All product listings, descriptions, images, specifications, prices, stock availability, and promotional details displayed on the Platform are provided and controlled by the respective Stores. Buy Buy Cart does not independently verify or guarantee the accuracy, completeness, reliability, or legality of such information.
Product prices may vary based on Store policies, geographic location, demand-supply dynamics, promotional campaigns, bulk quantities, or statutory charges. Buy Buy Cart reserves the right to correct errors in pricing, descriptions, or availability at any time and to cancel orders arising from such errors without prior notice.
The availability of products is subject to real-time inventory maintained by Stores, and Buy Buy Cart does not guarantee continuous availability of any product listed on the Platform.
- Order Placement and Acceptance
When a User places an order through the Platform, it constitutes a legally binding offer to purchase products from the concerned Store under the terms specified at the time of order placement. Order confirmation messages or notifications are indicative and do not constitute final acceptance.
An order shall be deemed accepted only after confirmation by the Store and/or Buy Buy Cart upon verification of stock availability, pricing accuracy, delivery feasibility, and successful payment authorization, where applicable.
Buy Buy Cart reserves the absolute right to cancel, modify, or refuse any order, either on its own behalf or on behalf of the Store, due to reasons including but not limited to stock unavailability, pricing discrepancies, bulk order restrictions, suspected fraudulent activity, regulatory limitations, or operational constraints. Such cancellation shall not give rise to any claim for damages beyond refund of amounts paid, if applicable.
- Payments and Billing
Payments for orders placed through Buy Buy Cart may be facilitated through third-party payment gateways, banking partners, cash-on-delivery options, or other authorized payment methods, subject to availability. Buy Buy Cart does not store sensitive financial information such as card numbers or banking credentials.
All invoices, tax documents, and billing statements for orders are generated and issued by the respective Store fulfilling the order. Buy Buy Cart shall not be responsible for errors, omissions, or non-compliance in invoicing, GST filings, or tax-related obligations of the Stores.
In case of payment failures, reversals, or refunds, timelines shall be governed by banking and payment gateway norms, and Buy Buy Cart shall not be liable for delays beyond its reasonable control.
- Delivery and Shipping
All matters relating to shipping, dispatch, delivery timelines, charges, proof of delivery, failed deliveries, and allocation of responsibility are governed by the Shipping and Delivery Policy of Buy Buy Cart, which forms an integral and binding part of these Terms.
Estimated delivery times communicated at the time of order placement are indicative and subject to change due to traffic, weather conditions, store-level constraints, logistical issues, or force majeure events. Delays in delivery shall not entitle the User to any compensation, penalty, or damages.
- Limitation of Liability and Indemnity
To the maximum extent permitted under applicable law, Buy Buy Cart shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, loss of data, personal injury, or reputational harm, arising out of or in connection with the use of the Platform, products supplied by Stores, or services facilitated by Buy Buy Cart.
Without prejudice to the foregoing, Buy Buy Cart shall not be responsible or liable for any acts, omissions, negligence, misconduct, representations, warranties, or statutory non-compliance on the part of Stores, sellers, distributors, delivery partners, or other third-party service providers.
In any event, and notwithstanding anything contained herein, the aggregate liability of Buy Buy Cart, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the total value of the specific order in respect of which the claim arises.
The User agrees to indemnify, defend, and hold harmless Buy Buy Cart, its directors, officers, employees, affiliates, and agents from and against any claims, losses, liabilities, damages, penalties, costs, or expenses (including reasonable legal fees) arising out of or relating to:
- Breach of these Terms by the User
- Misuse of the Platform
- Violation of applicable laws or third-party rights
- Any dispute between the User and a Store or third party
- This indemnity obligation shall survive termination of these Terms.
- User Conduct, Misuse, and Blacklisting
Users agree to use the Platform in a lawful, responsible, and bona fide manner. Users shall not engage in any conduct that is abusive, fraudulent, misleading, deceptive, or harmful to Buy Buy Cart, Stores, delivery personnel, or other Users.
Prohibited conduct includes, without limitation:
- Providing false, misleading, or incomplete information
- Placing orders with no intention to accept delivery
- Abusive, threatening, or inappropriate behaviour towards delivery personnel or customer support
- Misuse of promotional schemes, discounts, or referral programs
- Attempting to manipulate prices, inventory, or platform systems
Buy Buy Cart reserves the right to suspend, restrict, blacklist, or permanently terminate User accounts engaging in prohibited conduct, without prior notice. Blacklisted Users may be denied future access to the Platform and services.
Buy Buy Cart shall not be liable for any losses or consequences suffered by the User as a result of such suspension or blacklisting.
- Intellectual Property
All trademarks, logos, content, software, and platform materials belong to Buy Buy Cart or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.
- Third-Party Services
The Platform may integrate with third-party logistics providers, payment gateways, and technology partners. Buy Buy Cart is not responsible for their independent actions, services, or policies.
- Force Majeure
Buy Buy Cart shall not be liable for any failure or delay in performance of its obligations due to events beyond its reasonable control. Force Majeure events include, but are not limited to:
- Natural disasters such as floods, earthquakes, cyclones, fires, or epidemics
- Acts of God, pandemics, or public health emergencies
- War, terrorism, riots, civil unrest, or law-and-order situations
- Governmental actions, lockdowns, regulatory restrictions, or court orders
- Strikes, labour disputes, or transportation disruptions
- Technical failures, power outages, or system breakdowns
During the continuance of a Force Majeure event, Buy Buy Cart’s obligations shall stand suspended to the extent affected, without incurring any liability.
- Suspension, Termination, and Survival
Buy Buy Cart reserves the absolute right to suspend, restrict, or terminate User access, accounts, or ongoing orders, with or without notice, in the event of breach of these Terms, misuse of the Platform, suspected fraud, or legal or regulatory requirements.
Termination shall not affect rights or obligations accrued prior to termination. Clauses relating to limitation of liability, indemnity, governing law, dispute resolution, intellectual property, and User obligations shall survive termination.
- Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction over the registered office of Buy Buy Cart shall have exclusive jurisdiction.
- Amendments
Buy Buy Cart reserves the right to modify these Terms at any time. Updated Terms shall be effective upon publication on the Platform. Continued use constitutes acceptance of the revised Terms.
- Consumer Protection and Grievance Redressal
Buy Buy Cart complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.
In accordance with applicable law, Buy Buy Cart has appointed a Grievance Officer to address consumer complaints and grievances relating to the Platform. Users may submit complaints through the official contact details made available on the Platform.
The Grievance Officer shall acknowledge complaints within the timelines prescribed under law and endeavour to resolve the same in a fair, transparent, and timely manner.
Buy Buy Cart shall not be responsible for disputes arising solely between Users and Stores but may facilitate communication without assuming liability.